For placing an order on our system, there are two ways. First, after accepting the estimate quote, a user can place an order.
Or, in the second way, the user has to order directly from the dashboard without ‘requesting for quote’.
Here are some necessary details users have to fill out for placing an order, and for these details, the user will be redirected to a page. Below written are the details users have to fill out:
- Order Details: It contains types of order, date, addresses of origin and destination.
- Billing Information: In this, the user has to fill out the billing method such as credit card information, or the user can pay using nmi, or opt for payment after delivery (it is an offline option).
- Choose Service Level: Residential Moving, White Glove, Threshold.
- Items: Height, weight, type of packaging, description, and quantity, etc.
- Valuation: In which you can choose the coverage of insurance.
- Extra Add-On: You can add if any extra work is needed and more!
When you fill out all these necessary details, you have to click on the submit button. After that, the order will be placed, and it will start showing on the order list on the dashboard.
After submitting successfully, our team will take over this and will start the process in the warehouse hub. There are two types of Orders:
- Pickup and Delivery: Basically, in this type of order, first we schedule pickup with the customer. Then our team goes as scheduled to the client, picks up the order, captures the item images, fills out the survey and collects the customer’s digital signature, and brings the order to the warehouse hub. Our inspection team will inspect the order after reaching the warehouse and schedule it for delivery. After all this, the order will be dispatched to the delivery address for delivery. On delivery, our team will collect data for delivery proofs, pictures of the item, scan the receipt documents, and more. Our team will unpack and properly assemble the order and do all extra add-ons which are added/purchased by the customer.
- Receive-In and Delivery:
This is the second type of order, in which the customer himself delivers the order to our warehouse hub. After that, our inspection team inspects the order and schedules it for delivery. Now the order will be dispatched to the delivery address for delivery. On delivery, our team will collect some things for proof, pictures of the items, scan receipt documents, all for proof. Our team will unpack and assemble the order and will do other extra add-on things which are added/purchased by the customer.
Tracking:
For order tracking, the customer can track the order from the dashboard or with the unique order ID without even logging in to the website.
